1. Introduction
Osiris0 ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully. By using our services, you consent to the practices described herein.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number (optional), and any other information you voluntarily provide through our request forms, contact forms, or inquiry forms.
- Project Information: Project requirements, technical specifications, budget preferences, and any files or documents you upload or share with us.
- Cookies: We use essential cookies to maintain your session and preferences. We also use Google Analytics cookies to understand how visitors interact with our website. These cookies collect anonymous information about your visit, including pages visited, time spent, and referral source. You can control cookie preferences through our cookie banner or your browser settings.
3. How We Use Your Information
We use your information for the following purposes:
- To process and respond to your project requests and inquiries
- To generate quotes and calculate project pricing
- To communicate project status updates, deliverables, and deadlines
- To manage payments and invoices (via Stripe or other payment processors)
- To improve our website, services, and user experience
- To analyze website traffic and usage patterns (via Google Analytics)
- To comply with legal obligations and enforce our terms of service
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context. Generally, we process your data based on:
- Contractual necessity: To fulfill our obligations under a contract with you (e.g., delivering a project you requested).
- Legitimate interests: To improve our services, prevent fraud, and maintain security.
- Consent: When you voluntarily provide information through our forms or accept cookies via our cookie banner.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only with:
- Service Providers: Supabase (database hosting), Vercel (application hosting), Stripe (payment processing), and Google Analytics (website analytics). These providers have access only to the information necessary to perform their functions and are contractually obligated to protect your data.
- Legal Requirements: If required by law, subpoena, or court order, we may disclose your information to comply with legal obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Project data, including client identity and project briefs, is retained for a minimum of one (1) year for auditability and service history.
- Inquiry and contact form submissions are retained for up to two (2) years unless deletion is requested.
- Google Analytics data is retained for 14 months.
- After the retention period, data may be anonymized or permanently deleted upon request.
7. Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You acknowledge that you provide your information at your own risk.
8. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country of residence. By using our services, you consent to the transfer of your data to countries that may have different data protection laws than your country. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
9. Cookie Policy
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: Required for the website to function properly (session management, authentication).
- Analytics Cookies: Google Analytics cookies help us understand how visitors interact with our website. These cookies collect information anonymously.
You can manage your cookie preferences through our cookie banner or by adjusting your browser settings. By continuing to use our website without declining cookies, you consent to our use of cookies.
10. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
- Restriction: Request that we restrict processing of your information under certain circumstances.
- Portability: Request a copy of your information in a structured, machine-readable format.
- Objection: Object to our processing of your information based on legitimate interests.
- Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information.
To exercise any of these rights, please contact us at privacy@osiris0.com. We will respond to your request within 30 days.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information.
12. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to read the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes become effective immediately upon posting.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@osiris0.com
- Legal Inquiries: legal@osiris0.com